We know this now.

So what do you do about it?

How do you create a great organizational culture?

You lead by example.

You hire good people.

And you invest in teaching your people what it means to be masterful in the human dimension. Corporate jedis, who are as skilled at the psychological and relational dimensions of work as they are getting stuff done.

People who take responsibility. Who, no matter what the challenge, ask themselves, “So what do I want to have happen? And what am I going to do about it?” People who don’t make assumptions about others’ intent. People who naturally extend the benefit of the doubt to their colleagues and their customers. People who are committed to bringing their best selves to work every day. People who make bombproof commitments. People who make requests rather than complaints. People who are able to say anything that is on their minds with both honesty and care. People who take personal integrity seriously.

These skills can be taught.